TERMS & CONDITIONS
All prices quoted and all payment processed are in NZ dollars (NZD).
Your financial institution may charge foreign currency fees on international transactions, please confirm these charges with your provider.
In accordance with the Consumer Guarantees Act 1993, The Koha Collective does not offer exchanges or refunds on change of mind purchases.
In the unlikely event that you receive a product that is broken or faulty, please contact us immediately and we will replace or exchange the item. Please refer to our returns policy for full information.
At some times of the year, some products may be unavailable at short notice. Should an item in your gift box be unavailable, we will replace this item with a similar product of the same or higher value and of the same high quality.
We cannot take responsibility if an item is undeliverable because an incorrect address is added at the checkout.
If your gift is accepted at the wrong address entered at checkout, this item will not be replaced or refunded.
If the gift is returned to us, we will contact you to provide the correct address, please be aware that another delivery fee may apply.
The contents, wording, photos and māori design on this website are the property of The Koha Collective Limited and may not to be used by a third party, under any circumstances, without written permission and consent.
If you have any concerns or questions please contact us.
CORPORATE TERMS & CONDITIONS
All corporate orders must be made via email - kiaora@thekohacollective.co.nz.
Please note all corporate orders require a minimum order period of up to four to six weeks from order to delivery date.
All corporate orders are issued with a GST invoice.
All quoted prices are in New Zealand Dollars (NZD), are exclusive of GST and shipping.
Upon confirmation of your order a deposit is required to secure your booking.
The remainder of your invoice will be due on the 20th of the following month, from date of invoice.
*Minimum order times may vary depending on busy holiday periods like Kirihimete (Christmas)
and Matariki (Māori New Year).
PRIVACY & PAYMENTS
Your payment is processed through the Stripe Payment Processing Gateway or PayPal, depending on your chosen payment method. Stripe and PayPal secure all your customer and credit card data with the highest level of encryption available.
The Koha Collective Limited will not store or transfer any of your credit card or payment information.
All data is transferred using Stripe or PayPal secure servers.
The Koha Collective Limited act in accordance with the Privacy Act 2020.
Your personal contact or shipping information is securely stored within our website platform database.
We will never distribute your personal information or details to third parties.
If you have any concerns, questions please contact us.
PAYMENT METHODS
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Credit / Debit Cards
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PayPal
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Direct Bank Transfer
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Afterpay / Laybuy