Question 1

How long will delivery take to deliver my gift box?

Accepted Answer

We endeavor to ship your package quickly, however depending on your location different delivery times apply.

Our standard packing times are 1-2 working days.

Our standard delivery times are:
- Rotorua (within city limits): Next day
- North Island (non rural): 1 working day (Overnight service - Monday - Thursday only)*.
- North Island (rural): 1-2 working days*
- South Island (non rural): 2-3 working days*
- South Island (rural): 3-4 working days*

Please note that couriers only work standard business hours (Monday - Friday 8:30am - 5:00pm) and normal deliveries are not made on the weekend.

Urgent couriers are sent same day, if ordered before 2pm, and are delivered within 1 working day**
Please contact us on kiaora@thekohacollective.co.nz if you require urgent delivery and we can arrange this for you.

Due to peak holiday times overnight delivery may not always be available, however we'll try our best to meet your needs.

We recommend placing your order as soon as possible to avoid any delays.

*Due to circumstances outside of our control and possible delivery delays, we cannot guarantee delivery times. We use reputable courier companies to try to ensure delivery is within the above timeframes, where possible.

**Urgent couriers are an additional cost.

Question 2

Can I track my delivery?

Accepted Answer

Āe, once the courier collects your gift box, an automatic email with your tracking number will be provided to the email address supplied.

If for some reason you do not receive your tracking details, please get in touch by emailing kiaora@thekohacollective.co.nz(kiaora@thekohacollective.co.nz)

Question 3

Can I arrange urgent delivery?

Accepted Answer

Āe, urgent shipping can be added to your order, please contact us at kiaora@thekohacollective.co.nz (kiaora@thekohacollective.co.nz)to discuss your needs.

Due to peak holiday times this option may not always be available, however we'll try our best to meet your needs.

Our standard packing times are 1-2 working days.
Urgent couriers are sent same day, if ordered before 12pm, and are delivered within 1 working day*

Our standard delivery times are:
- Rotorua (within city limits): Next day
- North Island (non rural): 1 working day (Overnight service - Monday - Thursday only)*.
- North Island (rural): 1-2 working days*
- South Island (non rural): 2-3 working days*
- South Island (rural): 3-4 working days*

Please note that couriers only deliver during standard business hours and normal deliveries are not made on the weekend.

*Due to circumstances outside of our control and possible delivery delays, we cannot guarantee delivery times.

We recommend placing your order as soon as possible to avoid any delays.

Question 4

Do you offer overseas shipping?

Accepted Answer

We currently only offer shipping within Aotearoa, New Zealand however we will be adding shipping to Australia in the near future and globally at a later date.

We would love to hear from you if this is something you would like us to add as soon as possible, email us at kiaora@thekohacollective.co.nz (kiaora@thekohacollective.co.nz)and we'll see what we can do.

Question 5

My gift box hasn't arrived, what should I do?

Accepted Answer

We recommend checking your tracking email to see if your gift box is still making its way to you.

If your gift box hasn’t arrived by the expected delivery date, please get in touch via the email below so we can follow this up for you.

Whakapa māi - contact us: kiaora@thekohacollective.co.nz (kiaora@thekohacollective.co.nz)

Question 6

What if my gift box arrives damaged?

Accepted Answer

Please get in contact with us at kiaora@thekohacollective.co.nz (kiaora@thekohacollective.co.nz)as soon as possible if your order has arrived damaged - we will do everything we can to resolve the situation.

We are unable to offer returns, refunds or exchanges for change of mind.

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WE ARE BACK ON BOARD FOR 2026! Subscribe for $10 OFF your first order

NGĀ PĀTAI

Join our whānau Subscribe to our newsletter to receive $10 OFF your first order and be the first to receive exclusive deals.

WE ARE BACK ON BOARD FOR 2026!
Subscribe for $10 OFF your first order

Join our whānau
Subscribe to our newsletter to receive $10 OFF your first order
and be the first to receive exclusive deals.