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SHIPPING & RETURNS

SHIPPING POLICY

Our standard packing times are 1-2 working days.

 

Our standard delivery times are:

  • Rotorua (within city limits): Next day

  • North Island (non rural): 1 working day (overnight service)*

  • North Island (rural): 1-2 working days*

  • South Island (non rural): 2-3 working days*

  • South Island (rural): 3-4 working days*

  • North Island Urgent Courier - Next day**

  • South Island Urgent Courier - Next day**

 

Please note that couriers only work standard business hours (Monday - Friday 8:30am - 5:00pm)

and normal deliveries are not made on the weekend.

 

Urgent couriers are sent same day, if ordered before 2pm, and are delivered within 1 working day.**

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Please contact us if you require urgent delivery and we can arrange this for you.

 

Due to peak holiday times overnight delivery may not always be available, however we'll try our best to meet your needs.

 

We recommend placing your order as soon as possible to avoid any delays.

 

*Due to circumstances outside of our control and possible delivery delays, we cannot guarantee delivery times. We use reputable courier companies to try to ensure delivery is within the above timeframes, where possible.

 

**Urgent couriers are an additional cost and must be noted in the special note section at check out.

We will contact you to confirm your additional shipping costs for this service.

RETURN & EXCHANGE POLICY

At The Koha Collective we always aim to provide you with quality products and services,

however, if you have purchased an item from us and believe it to be faulty, we will do our best to resolve this.

 

  • Please notify us within 7 days of receiving the item by emailing kiaora@thekohacollective.co.nz.

  • Provide proof of purchase and a photo of the faulty item.

  • We must be contacted within 7 days of receiving your item.

  • Items must be returned and received by us within 14 days.

  • All returns must be sent via track and trace, we are not liable for returns lost in transit.

 

Returned items must be in a new, unused condition and returned in the same condition which you received them, with original packaging, tags and packaged appropriately.

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If the item purchased is faulty we will replace it with the same item, where available, or alternatively exchange for something similar in style that you may prefer. If none of these options suit, we will issue a refund, at our discretion.

 

Return shipping costs are at the cost of the purchaser and remain the responsibility of the purchaser until received by The Koha Collective.

 

Initial shipping fees will not be refunded unless the item is faulty. If the item is deemed faulty, postage will be refunded, with proof of purchase of mailing costs provided.

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We will either exchange, replace or refund the full or partial purchase price, at our discretion.

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We are unable to offer returns, refunds or exchanges for change of mind.

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